The “telephone answering service” is attracting attention in the Corona disaster
Due to the spread of the new coronavirus, many companies have introduced telework, but companies with few employees and departments that answer a lot of phone calls face the problem of having to come to work to answer the phones. In addition, answering the phone requires interruption of the original work, which reduces productivity.
To solve these problems, more and more companies are using “telephone answering services”.
Features of Telephone Answering Service
A telephone answering service, also known as a secretarial service or telephone secretarial service, is a service in which an outside operator listens to incoming office calls on your behalf and takes them to the person in question. If the operator is unable to take the call, he or she will contact you by phone or email (the method of contact varies depending on the service company, but chat, line, etc. are also available). This also allows you to keep a record of the contents.
In addition, since operators who have received education and training in telephone answering are available, it can also improve the image of the company.
How do you choose the right service company for your needs?
Currently, there are many telephone answering service companies, and the services they can provide vary from company to company. For example, in the case of law profession offices and real estate companies, legal terms and industry knowledge are required, so there are services where operators specializing in the industry are available. There are also companies that can provide services outside of business hours, such as at night or on holidays.
There are also other services that provide mail order product explanations, take orders on behalf of customers, and even handle complaints.
Note that the cost of using a telephone answering service varies depending on the number of calls per month and the number of operators. When considering the use of this service, it is necessary to compare the content of the service, the quality of the operators, and the cost to find the service that best suits your needs.
